The use of computers for religious activities has become common over time; Today different types of church management software are used for administration in churches. This usually involves software that would maintain a database of members, donors, financial transactions, upcoming events, and much more. They are not only an efficient way to store and perform sophisticated functions on data, but also a quick way to get reports in the form of graphs.

Once you buy the software, you may find it difficult to handle it, especially if you are not computer literate. So the question is: What do you need to do to manage the software you purchased efficiently, and how will you receive the support you need?

Here is something that will answer the above question.

free support

• Most charity management software provides free support and maintenance.
• Customer support services are provided by the technical expert through email, calls, chats and letters.
• The website where you purchased the software for your church may also have webinars, video tutorials, etc. to give a practical demonstration of how to use the church software. Free support is limited to a period of typically three months. Software vendors provide a getting started guide that contains start-up instructions. In small software where minimal operations are performed, it is enough to understand how the software works.
• Some of the software providers also offer manuals with detailed details of each aspect which may be in pdf or physical format.
• Treasurers, secretaries and administrators are assisted through an online forum where they can have one-on-one conversations with experts about financial aid, accounting, gifts, etc. Charity management software functionalities.

paid support

Once your free support track has expired, you will have to pay for support and maintenance, which can be a monthly or annual contract or a fee-for-service.

1. Contract basis: It is a cheaper way to trade, since you have to pay a fixed amount monthly or yearly. This is the best option if you are dealing with a large database and your church has multitasking software used by multiple users. This type of service is based on volumes of operations that you may not be able to perform simultaneously. When you need an assistant for a long period of time, say by the hour, it is appropriate to sign a contract.
2. Fee-for-Service: The software provider will charge you for each call or email support they provide. This is usually the case when you need technical support for a problem that rarely occurs. Such services cost according to the response time, that is, if you need immediate assistance, you have to pay more, while when you wait for your turn, which can be at any time of the day, the service is cheap.

Training

Vendors also provide training in using their church software and charity management system which may be available remotely or through physical interaction. Training sessions are held from one to four hours depending on the student’s need. Training is typically provided in areas such as finances, donations and gift help, membership, etc. according to the software. Classes are held using a laptop or desktop computer. The courses carried out make the trainee perfect for handling the software, since he is playing the role of financial coordinator, donation coordinator, membership coordinator, treasurer, etc.

The church management software suite has revolutionized the church management process. They reduce the error made during manual handling and also the database is not just in one hand, it is accessible to everyone in the community.