When a customer is not satisfied, where should they go? When you want to file a report, what is the correct way? Should I go directly to the website? Should you make endless phone calls to customer service? Or should you post your anger on social media?
The article is written to let consumers know more about the Online Consumer Forum, who can learn more about minor dissatisfaction within minutes when it comes to filing complaints and speedy resolution of complaints.
What happens when fiascos happen!
You know, we know, and the world knows that a group of disgruntled customers can cause the debacle of any company. Nobody wants a customer-company fiasco, but customers have their own reasons for doing it! They are categorically realistic, sometimes overly expectant by nature! An effective ecommerce website can even lose a handful of potential buyers if issues are not resolved at an early rate.
Why are online consumer forums necessary?
An online consumer forum has become a necessity for consumers because there are many manufacturing companies that sell these types of products that are not satisfied. Consumers are very innocent, they are not very aware of their rights as a consumer due to this reason, most of the consumers face many problems of products and services of the companies. In fact, the numbers of misused buyers are rapidly increasing in the market. Most merchants and owners take advantage of the advantages in different ways.
There are many consumers who are being misled by various business owners due to various reasons such as poor quality services, expiring product sales, incorrect product billing, excessive product and service charges, incorrect measurement and weight, poor quality product , selling an unbranded product, defective products and many more problems.
Forums are like a different beast
You must consider the nature of online forums and structured online communities. On Twitter, I have to subscribe to you. I have to click the “Follow” button to see what you say. The same is true on Facebook. It does not enter my broadcast unless I explicitly subscribe to it. These are your profiles. This is not the case in forums where everyone can see everything. It is a community space and not your space. As such, the forum guidelines must be adhered to at all times.
You have to think of each forum as in its own country. One forum will have totally different social norms and guidelines from another. Many countries subscribe to similar legal standards, but even in those cases, there may be local laws and slight differences that you are used to. Not understanding this can lead to a backlash and you can end up being legitimately labeled a spammer. Do you think it is easier to ask for permission than to forgive? Not in forums. It is difficult to ask for forgiveness when you have already been banned. Initially, joining a forum can seem scary. But, it really isn’t that bad once you handle it properly.
Understand how to participate in consumer forums
When you join a forum, you join to contribute to that forum. Don’t take advantage of it and don’t divert people to your website. Someone recently joined a forum that I run and started a thread to link people to a blog post they had written. This was removed and I sent the member a kind and courteous message to let them know. In his reply, the member said that he did not have time to post answers in my forums or forums, only to link to his blog, because “life is too short”.
What is cool? Don’t expect to be welcomed in many forums. You have to want to be there. If you don’t, it shows and people notice. If you’re really interested in contributing, let’s talk about how you can get off on the right foot. An individual forum may allow you to go beyond what I describe below, but to understand that, you need to become better acquainted with the community and perhaps speak to the staff. What I lay out here will give you a good foundational basis for that.
Is Forum helpful to the consumer in all aspects of handling consumer complaints?
Structured and focused forums and communities offer great value as they represent a concentrated audience of the people you are likely to want to reach. They are now getting involved in your company, your products, and your industry. I’m not saying that everyone should join a forum and start contributing, just that you should know about them as a legitimate and powerful platform. Participation in individual forums should be a strategic option that you consider, along with the participation of people on Facebook and Twitter. It is worth your consideration. The best way to obtain complaint resolution is to submit complaints online at the Consumer Forum site.